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Refund and Return Policy

Show Pro Software offers non-tangible irrevocable goods. The products purchased that are downloaded are NOT refundable. There are no cancellations of online orders that have been downloaded successfully.

However, there are cases when the refund can be issued:
Non-delivery of the product:

Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our This email address is being protected from spambots. You need JavaScript enabled to view it. in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;

Download and unzipping issues:

It may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our This email address is being protected from spambots. You need JavaScript enabled to view it.. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;

Major defects:

Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our This email address is being protected from spambots. You need JavaScript enabled to view it. approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product can be offered;

Product not-as-described:

Such issues should be reported to our This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our Show Pro Demo section.

 

Fraudulent Credit Card Charges or Fraudulent Claims

All requests to negate charges are investigated by our This email address is being protected from spambots. You need JavaScript enabled to view it.. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Amendment

This Refund & Return Policy may be modified or amended at any time by the Vendor for legal or administrative reasons, or to correct an inaccurate statement by posting a notice online at http://showprosoftware.com/index.php/legal. Your continued use of the web site following changes to this Agreement constitutes your acceptance of the amended Agreement.